Refund and Returns Policy

INTRODUCTION

At PLUSTOPIC, we aim to provide the best shopping experience and high-quality products. However, if you are not satisfied with your purchase, we offer a straightforward refund and return process. This policy outlines the terms and conditions under which you can return or exchange products and request a refund.

RETURNS AND EXCHANGE ELIGIBILITY

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original, unused condition.
  • The item must be returned within 30 days of purchase.
  • The item must be accompanied by a valid proof of purchase, such as a receipt or order confirmation email.
  • The item must be in its original packaging (if applicable).

We do not accept returns or exchanges on items that have been used, worn, altered, or damaged after delivery.

PROCESS FOR RETURNS AND EXCHANGES

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at info@plustopic.click or call (740) 446-7142 to notify us of your intention to return or exchange the item. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

  2. Return Instructions: Once we receive your request, we will provide you with detailed instructions for returning the item. In some cases, we may require you to send the item back to us using a tracked shipping service.

  3. Processing the Return: After we receive the returned item and inspect it, we will process your return or exchange request. You will be notified once the item has been processed.

REFUNDS

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

  • Full Refunds: We will issue a full refund for items that are returned in unused, original condition within the 30-day return period.
  • Partial Refunds: If the item is returned damaged, used, or missing parts, we may issue a partial refund based on the condition of the returned product.

NON-REFUNDABLE ITEMS

The following items are non-refundable and non-returnable:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or sale items
  • Digital downloads or services

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or full refund, depending on the situation. If a replacement is unavailable, we will issue a refund. Please include photos of the damaged item, along with your order number, to expedite the process.

HOW TO CONTACT US

If you have any questions or need assistance with a return, exchange, or refund, please contact us at:

  • Phone: (740) 446-7142
  • Email: info@plustopic.click
  • Address: 2018 Chestnut St, Gallipolis, Ohio
  • Website: plustopic.click

SHIPPING FEES

Please note that shipping fees are non-refundable. If you are returning an item for a refund or exchange, you will be responsible for paying the shipping costs associated with the return, unless the return is due to a defect or mistake on our part.

LAST REVISED: December 6, 2024